فاطو حاجاسوعيلي چکيذ. T Eta اشگاى کليذي:

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1 هحو د 1 قذيري چکيذ 2 فاطو حاجاسوعيلي T Eta اشگاى کليذي: m_ghadiry@pnv.ac.ir f.hajismaeeli@gmail.com

2 هقذه Pritchard & Morgan, 2007: 11 Zabka, 2007: 1

3 3- YAHYA 4- Eraqi 5- Wang

4 Ray, 1998: 2 6- Kanoknon 7- Song, et al 8- Law 9- Gun

5 Seetanah & et al., 2011 Chi, 2005: 48 Xia et al, 2009: 399 Dominici. and Guzzo, 2010: 5) Lee et al, 2011: 58 Song et al., Kanoknon, 2009: : 459

6 گردضگراى ي ا تس يالت گردضگري جارب ا هکاى گردضگري ساير يصگي ا ضرايط رضايته ذي گردضگراى ساير ع اهل ضرايط ضکل )1( هذل هف هي تحقيق هعرفي هحذ د ه رد هطالع

7 ضکل )2( ه قعيت زيارتگا چك چك در کط ر استاى يسد ه اد ر ش ا x i S n n S 1 n n i 1 x i

8 T Eta يافت ا بحث

9 جذ ل )1( ضعيت ج سي پاسخگ ياى فرا ا ي درصذ درصذ تجوعي جذ ل )2( گر ب ذي س ي پاسخگ ياى رديف فرا ا ي درصذ درصذ تجوعي جذ ل )3( ضعيت تحصيالت پاسخگ ياى رديف فرا ا ي درصذ درصذ تجوعي جذ ل) 4 ( هذت اقاهت ت قف پاسخگ ياى رديف فرا ا ي درصذ درصذ تجوعي

10 رديف فرا ا ي درصذ درصذ تجوعي T جذ ل )5( تايج تحليل هيساى رضايت گردضگراى از تس يالت گردضگري چك چك از ظر دسترسي One-Sample T Test رديف گ ي /س ال تعذاد پاسخگ ياى هيا گيي ارزيابي هيساى کوب د

11 جذ ل )6( تايج تحليل هيساى رضايت گردضگراى از تس يالت گردضگري چك چك از ظر کويت One- Sample T Test

12 T جذ ل )7( تايج تحليل هيساى رضايت گردضگراى از تس يالت گردضگري چك چك از ظر کيفيت One- Sample T Test رديف گ ي /س ال تعذاد پاسخگ ياى هيا گيي ارزيابي هيساى کوب د

14 Chang, 2008 Atilgan et al, 2003 Hudson et al, 2004 Qin et al.2010 Owusu-Frimpong et al., 2013 Neal, and Gursoy, 2008

15 تيج گيري جذ ل )18( ا ل يت اي رسيذگي بر اساض تايج پص ص ا ل يت رسيذگي ضاخص ا

17 ه ابع بر اه ريسي ض ري پژص ص گردضگري ت سع هبا ي بر اه ريسي ص عت گردضگري هذيريت ج ا گردي جغرافيا ص عت ت ريسن فصل اه هطالعات گردضگري فصل اه پص ص اي جغرافيايي هجل جغرافيا بر اه ريسي هحيطي

18 پص ط اه عل م ا سا ي اجتواعي گردضگري ض ري پص ص اي جغرافياي ا سا ي ج ا گردي در چطنا ذازي جاهع - Atilgan, E., Akinci, S., & Aksoy, S., (2003), Mapping Service quality in the Tourism Industry, Managing Service Quality, 13(5), pp Chang, J.Ch. (2008), Tourists Satisfaction Judgments: An Investigation of Emotion, Equity, and Attribution, Journal of Hospitality & Tourism Research, 32, No.1, PP Chi, G. (2005). A study of developing destination loyalty model, Doctoral Dissertation, Oklahoma State University. - Dominici, G. & Guzzo, R. (2010), Customer satisfaction in the Hotel industry: Acase study of sicily, International Journal of Marketing Studies, 2 (2): PP Eraqi, M. I., (2006), Tourism services quality (TourServQual) in Egypt: The viewpoints of external and internalcustomers, Benchmarking: An International Journal, (13) 4: PP

19 - Hudson, S., Hudson, P., & Miller, G.A., (2004), A Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison, Journal of Travel Research, 42, PP Kanoknon, S, (2009), Tourist motivation to use homestays in Thailand based on the destination's cultural and heritage based attribute, Dissertations, Academic University of Missouri Columbia, Prebensen. - Lee, J.H., Kim, H., Ko, Y.J., Sagas, M. (2011), The influence of servicequality on satisfaction and intention: A gender segmentation strategy, Sport Management Review14, PP Neal, J.D., and Gursoy, D. (2008), A Multifaceted Analysis of Tourism Satisfaction, Journal of Travel Research, Vol. 47, PP Owusu-Frimpong, N., Nwankwo, S., Blankson, Ch., & Tarnanidis, Th. (2013), The effect of service quality and satisfaction on destination attractiveness of sub-saharan African countries: the case of Ghana, Current Issues in Tourism, Vol. 16, Nos. 7 8, PP Pritchard, A. and Morgan, N. (2007), De-centring tourism s intellectual universe, or traversing the dialogue between change and tradition, In: Irena Ateljevic, Annette Pritchard, Nigel Morgan, The Critical Turn in Tourism Studies: Innovative Research, Netherlands: Elsevier Ltd. - Qin, H., Prybutok, V.R., & Zhao, Q. (2010), Perceived service quality in fast food restaurants: Empirical evidence from China. International Journal of Quality and Reliability Management, 27(4), PP Ray, Y. (1998), Tourism: an Introduction, New York: Longman. - Shinde, K., (2004), QUEST FOR GOOD GOVERNANCE: CONTRIBUTION AND POTENTIAL OF RELIGIOUS INSTITUTIONS AS STAKEHOLDERS, Presented at The Quest for Good Governance organized by the Monash Governance Research Unit & Monash Institute for the Study of Global Movements, 27 August.

20 - Seetanah, B., Juwaheer, T D., Lamport, M J., Rojid, S., Sannassee, R V., &SubadarAgathee, U (2011), Does Infrastructure Matter In Tourism Development? University of Mauritius Research Journal, University of Mauritius, Réduit, Mauritius - Song, H., Veen, R. V., Li, G., & Chen, J. L., (2012), The Hong Kong tourist satisfaction index, Annals of Tourism Research, 39 (1): Pages PP. PP Wang, X. (2011), Discussion of urban tourism public service facilities construction, Information Sciences and Service Science, Beijing Jiaotong University Press, Vol Xia, W., Jie, Z., Chaolin, G. &Feng, Z. (2009), Examining antecedents andconsequences of tourist satisfaction: A structural modeling approach, SCIENCE AND TECHNOLOGY, 14(3): PP. PP Yahya, S. (2000), Foreign Consumer Perception of Tourism Service s, Pertanika J. Soc. Sci. & Hum, 8 (1): PP. PP.7-17.

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